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Root Cause Analysis Workshop
The KEPNERandFOURIE Root Cause Analysis process provides a proven methodology that improves an individual’s ability to think through a problem to resolution. This course builds your problem solving skills. You will learn and apply the Root Cause Analysis to real world problems experienced while implementing projects and operational improvement initiatives such as Lean, Six Sigma or TQM.
Course Outline * Introduction/Definitions * Divergent/Convergent Thinking patterns * True Cause vs. Root Cause * Problem Statement * Problem Detail * 7 Questions across 3 Dimensions : IS/BUT NOT/WHY NOT * Generating Possible Causes and Testing Destructively * Identifying True and Root Cause(s) * Post Course Assessment
For more information, contact Bill Dunn at 703-865-6700 or billdunn@thinkingdimensions.com or your country/area representative from the drop down menu on the Contact Us option.
